At Rolinda Food Express, we’re committed to ensuring your orders reach you in a timely and efficient manner. Please review our shipping policy below:
Order Processing Time
- Orders are typically processed within 1-2 business days after payment confirmation.
- During peak seasons or promotional periods, processing times may vary.
Shipping Methods and Rates
- We offer flat-rate shipping options to accommodate your needs, including standard and expedited shipping.
- Shipping rates are calculated based on the weight of the package and the selected shipping method. You can view the shipping costs during the checkout process.
Tracking Information
- Once your order has been shipped, you will receive a confirmation email containing tracking information.
- You can track the status of your shipment using the provided tracking number through our website or the carrier’s website.
Order Changes and Cancellations
- Once an order has been placed, changes or cancellations may not be possible due to our fast order processing times. Please contact us immediately if you need assistance with your order.
Incomplete or Incorrect Addresses
- It is the customer’s responsibility to provide accurate shipping information. Rolinda Food Express is not liable for delays or non-delivery due to incomplete or incorrect addresses provided by the customer.
Lost or Damaged Packages
- In the rare event that your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure a satisfactory outcome for you.
Contact Us
- If you have any questions or concerns regarding our shipping policy, please don’t hesitate to contact our customer service team. We’re here to assist you every step of the way.